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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Sandra Hood

March 30, 2026

5  out of  5
rating by Sandra Hood
"Very good agency. I just reported a minor claim. They took care of everything. Arranged the collision appointment and rental car, at that moment. All arrangements handled then. Great Work."
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Louis

March 29, 2026

5  out of  5
rating by Louis
"Courtney Kennedy was fantastic in personality and professionalism, from the promptness to commutation. Thank you Courtney."
We responded:
"Thank you so much for the 5-star rating, Louis! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Cory Westerbeck

March 23, 2026

5  out of  5
rating by Cory Westerbeck
"I put off switching for years because I thought it would be a hassle - but Brandon Farrow State Farm made it an absolute breeze and now I'm saving $150 per month!"
We responded:
"Thank you for the fantastic review, Cory! We are always here to help with your insurance needs here in Chattanooga . "
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S H

March 20, 2026

5  out of  5
rating by S H
"The team here is always ready to help and keep you going. Great service, outstanding kindness, and they will treat you well!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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Karrigan Givens

February 26, 2026

5  out of  5
rating by Karrigan Givens
"Very helpful and great deal on home insurance!"
We responded:
"Thank you so much for the 5-stars, Karrigan! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Ken Davis

February 17, 2026

5  out of  5
rating by Ken Davis
"Courntey the best thanks a lot"
We responded:
"Thank you for your kind review of State Farm Agent Brandon Farrow’s Team. We appreciate it! Thank you for the amazing review, Ken! It is truly the goal of our team to exceed expectations when it comes to all insurance needs. "
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X

January 20, 2026

5  out of  5
rating by X
"Brandon and his team make everything so easy. They really do work with you, and do everything they can to assist you."
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Debbie Roche

January 6, 2026

5  out of  5
rating by Debbie Roche
"They are the nicest people. Every time I call they always take great care of me. I have done checks on their prices and they are good. But the customer service is what makes this office wonderful Courtney is the Best"
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gaylan sroehr

December 18, 2025

5  out of  5
rating by gaylan sroehr
"All good"
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jeremy harris

October 30, 2025

5  out of  5
rating by jeremy harris
"Megan was extremely quick to assist me, she was very knowledgeable and quickly saved me money. I would recommend her to anyone."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Nelie

October 21, 2025

5  out of  5
rating by Nelie
"Courtney is such an amazing person to work with! She was able to guide us to the most suitable plan for us, at the right price. She’s a personable and down-to-earth agent who talks to clients on a relatable level while still keeping things professional. Thank you Courtney!!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Jerome Shepherd

September 17, 2025

5  out of  5
rating by Jerome Shepherd
"Best experience ever! Great customer service and very attentive to all my questions about my coverage. Courtney she knows her insurance and how to treat a customer."
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Omar Nunez

August 16, 2025

5  out of  5
rating by Omar Nunez
"Great agent all around."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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molly wilson

July 11, 2025

5  out of  5
rating by molly wilson
"Great customer service and such an easy process! They saved me $120 a month!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Zeynep Gül

June 17, 2025

5  out of  5
rating by Zeynep Gül
"Good rates and great customer service. It was helpful and easy process."
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jordan Donahue

June 12, 2025

5  out of  5
rating by Jordan Donahue
"I have had the best experience with this team of people, Courtney is great and has helped me along the way getting the best plan that works for me to ensure my home and my vehicles are insured."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Lois Lee

June 3, 2025

5  out of  5
rating by Lois Lee
"Brandon was very professional and polite. He relayed to me how important it was that he assisted me in this accident and getting everything cleared up at a time of manner."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Anthony Montgomery

May 22, 2025

5  out of  5
rating by Anthony Montgomery
"Really great service and the prices are really reasonable..."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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Martha Granda

May 7, 2025

5  out of  5
rating by Martha Granda
"What a pleasure it was to work with Courtney on our new "bundle"! She was very responsive, knowledgeable, listened to our needs and we wrapped the deal up in no time. Can so highly recommend this company."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Nathan Dawson

April 22, 2025

5  out of  5
rating by Nathan Dawson
"very quick and friendly service. I was not expecting so much communication on a timely manner. Definitely a pleasant suprise!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
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William Whitsell

March 7, 2025

5  out of  5
rating by William Whitsell
"Courtney was the person I spoke with, pleasure to speak with very knowledgeable and courteous, very good rates excellent"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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John Mayor

January 31, 2025

5  out of  5
rating by John Mayor
"Courtney did amazing in working with my schedule and providing information on my quote. I appreciate the personal care she did in finalizing and starting my insurance."
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Jo Shockey

December 10, 2024

5  out of  5
rating by Jo Shockey
"Cassie is usually the one to help us - and she is conscientious and helpful - Thank you Cassie!"
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ginny carriker

November 27, 2024

5  out of  5
rating by ginny carriker
"I’ve had the pleasure of working with Courtney, and she is always super kind, helpful, and knowledgeable. Every interaction is smooth, and the level of customer service from everyone in the office is consistently outstanding. Highly recommend!"
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Christian Palomera

October 4, 2024

5  out of  5
rating by Christian Palomera
"My experience has been nothing less than fantastic! I feel I have had more of a connection with this location than any other insurance I've had over the years!"