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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christian Palomera

Christian Palomera

October 4, 2024

5  out of  5
rating by Christian Palomera
"My experience has been nothing less than fantastic! I feel I have had more of a connection with this location than any other insurance I've had over the years!"
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Martha Evie Correa

September 30, 2024

5  out of  5
rating by Martha Evie Correa
"Working with the Farrows has proven to be an effortless and swift process, marked by their readiness to provide answers without aggressive sales tactics. The option to email or text with questions and receive timely responses streamlined my policy setup. Their local presence provides assurance, offering a personal touch that online insurance providers often lack."
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Leea Reno

September 28, 2024

5  out of  5
rating by Leea Reno
"Some of the best pizza atmosphere the whole experience was wonderful"
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Brad Abstance

September 25, 2024

5  out of  5
rating by Brad Abstance
"Always so helpful! Great agency to be a part of!!!"
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Debbie Roche

September 24, 2024

5  out of  5
rating by Debbie Roche
"They are the nicest people. Every time I call they always take great care of me. I have done checks on their prices and they are good. But the customer service is what makes this office wonderful Courtney is the Best"
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Matt Milita

September 17, 2024

5  out of  5
rating by Matt Milita
"A great group at this office, professionalism and kindness with every encounter. This team has a great niche for urgently helping their clients"
Profile photo of Will Sawyer

Will Sawyer

September 13, 2024

5  out of  5
rating by Will Sawyer
"I can’t say enough great things about Brandon and his incredible team! I’ve had the pleasure of working with Courtney most of the time, and she is always super kind, helpful, and knowledgeable. Every interaction is smooth, and the level of customer service from everyone in the office is consistently outstanding. I truly feel like they have my best interests at heart, and they always go above and beyond to ensure everything is taken care of. Highly recommend!"
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Kaylee Seay

September 12, 2024

5  out of  5
rating by Kaylee Seay
"Courtney is the best agent! She is so knowledgable and answers every question thrown at her! Definitely recommend this State Farm Agency and her as well!"
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Christine Corsair

September 12, 2024

5  out of  5
rating by Christine Corsair
"Always helpful and quick to respond!!"
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Karen Wilson

September 12, 2024

5  out of  5
rating by Karen Wilson
"I recently switched the State Farm this year and have been very pleased with their product and more importantly, with their customer service. Courtney has been great!"
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Anthony Campbell

September 6, 2024

5  out of  5
rating by Anthony Campbell
"I like the professionalism of Brandon Farrow and his staff. They are always accessible to helping me with my Auto Insurance needs. Brandon and staff provide an in depth details of my Auto Policy. I appreciate them Immensely."
Profile photo of Antonia Lupari-Keenan

Antonia Lupari-Keenan

September 5, 2024

5  out of  5
rating by Antonia Lupari-Keenan
"I was impressed on the personal and professional experience I received from Courtney. She worked to get me an affordable rate. It is nice to know there are still individuals with I integrity. 😘"
Profile photo of Jamee Renner

Jamee Renner

September 5, 2024

5  out of  5
rating by Jamee Renner
"This group is amazing! Over the last year we have had such a great experience with Brandon and Courtney, that we have switched all of our insurance over to Brandon‘s group!"
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Stephanie Brock

September 5, 2024

5  out of  5
rating by Stephanie Brock
"Best Service"
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LEANGELA ROGERS

August 30, 2024

5  out of  5
rating by LEANGELA ROGERS
"Swapped my insurance today. Saved lots of money and Brandon’s team made it very easy!"
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Cheri DeLay

August 30, 2024

5  out of  5
rating by Cheri DeLay
"State Farm is a wonderful company but this group is tops in customer service and care! I want to adopt Courtney for how well she treated me...at 64 no one seems to care anymore. This insurance company does and is top notch. If anyone knew me they would know I don't normally give compliments...but I give them a 5 Star rating..."
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shannon brown

August 29, 2024

5  out of  5
rating by shannon brown
"I've really enjoyed being a customer of State Farm. They have always treated me well and with respect. The team is very knowledgeable and always helpful!"
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Mitchell Clark

August 28, 2024

5  out of  5
rating by Mitchell Clark
"Mrs. Courtney was very helpful and patient. Was able to save some money while getting a better policy. Thank you, yall rock!"
Profile photo of Beau Brownstead

Beau Brownstead

July 24, 2024

5  out of  5
rating by Beau Brownstead
"Brandon Farrow and his team are awesome! Best customer service in Chattanooga. Especially Courtney and Betsy!"
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Camille Stoner

October 2, 2023

5  out of  5
rating by Camille Stoner
"Brandon Farrow and his team have wonderful customer service. They always answer their phones, and if they do not they call you back immediately. Courtney especially has been a huge help whenever I was in the process of transferring my insurance over from Alabama."
We responded:
"Thank you Camille we appreciate you! Courtney is an awesome part of our team! We always strive to make state farm insurance easy! "
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Marvin Snakenberg

May 26, 2023

5  out of  5
rating by Marvin Snakenberg
"Everyone I have spoken to is friendly and helpful. I would recommend Brandon Farrow and team to everyone!"
We responded:
"Marvin, thank you for your five stars. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."
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roslyn mccullough

March 23, 2023

5  out of  5
rating by roslyn mccullough
"Jade have been a Blessed person with help with me so I Would like to give her a five star ⭐⭐⭐⭐⭐👍"
We responded:
"Thank you for the shoutout for Jade! She is a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Profile photo of Solanine Eustoma

Solanine Eustoma

March 20, 2023

5  out of  5
rating by Solanine Eustoma
"Brandon and Courtney were very sweet and helpful in setting me up with a new policy and saved me lots of money! Highly recommend!"
We responded:
"Thank you for the shoutout for Brandon and Courtney! They are a vital part of the team and we appreciate how much she cares about all our customers. Thank you for giving us the opportunity to help you with your insurance needs. And… thank you for being the BEST part of State Farm!"
Profile photo of Jenn Bontekoe

Jenn Bontekoe

March 16, 2023

5  out of  5
rating by Jenn Bontekoe
"Very helpful and fast service"
We responded:
"Jenn, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."
Profile photo of Tracy Welch

Tracy Welch

March 10, 2023

5  out of  5
rating by Tracy Welch
"What a superb group of people that work here! I just got a phone call, to wish me a happy birthday! What an amazing company to think of me on my special day!"
We responded:
"Tracy, thank you for your kind comments. It means a lot to our team. We appreciate your trust in us to take care of your insurance policies."